Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Learning and honing business writing skills can have a positive impact on an individual's career advancement. Effective communication makes an organization run smoothly. Professional writing improves ...

Businesspeople are busy. They do not want to read long emails, memos, and / or documents to find what they are looking for. Businesspeople expect to receive clear and concise correspondence. Future ...

While many job ads often make mention of oral and written communication skills, employees and employers alike sometimes neglect the importance of good writing in the workplace. When a worker writes ...