WASHINGTON (7News) — Almost five months ago to the date, Zeek Dziekan was lying on the ground, after getting shot in the chest. The D.C. firefighter who found himself on the other side of an emergency ...

An investigation by the inspector general into D.C.’s 911 call center has identified several shortfalls that could impact ...

Emergency call centers across the United States are testing artificial intelligence systems designed to sort non-emergency calls from urgent ones, freeing human dispatchers to focus on ...

BEULAH — Benzie County 911 dispatchers are using artificial intelligence to help train for emergency calls, with a simulated system designed to recreate everything from medical emergencies to ...

THUNDER BAY — City police have implemented a new AI-based training module for 911 operators. The Thunder Bay Police Service ...

From a fresh redo of old windows, to overseeing and putting drones into service, leaders of Hancock County’s 911 center have plenty of goals for this year. The county’s first voice in safety response, ...

During National Public Safety Telecommunicators Week, CBS 8 got a rare, behind-the-scenes look inside the San Diego County ...